Call record database items

Last Updated : Nov 13, 2024 |

Call record database items Communication Manager server cross-reference

Database item

CM Release 7.x, 8.x, 10.x

ACD

X

ACWTIME

X

AGENTSKILLLEVEL

e

AGENTSURPLUS

e

AGT_RELEASED

X

ANSHOLDTIME

X

ANSLOCID

X

ANSLOGIN

X

ANSREASON

RC

ANS_ATTRIB_ID

X

ASAI_UUI

X

ASSIST

X

AUDIO

X

BH_INTERVAL

X

CALLING_II

X

CALLING_PTY

X

CONFERENCE

X

CONSULTTIME

X

CWC1

X

CWC2

X

CWC3

X

CWC4

X

CWC5

X

DA_QUEUED

X

DIALED_NUM

X

DISPIVECTOR

X

DISPOSITION

X

DISPPRIORITY

X

DISPSKLEVEL

EAS

DISPSPLIT

X

DISPTIME

X

DISPVDN

X

DURATION

X

ECD_CONTROL

X

ECD_INFO

X

ECD_NUM

X

ECD_STR 

X

EQLOC

X

EQLOCID

X

EVENT1-EVENT9

X

FIRSTIVECTOR

X

FIRSTVDN

X

HELD

X

HOLDABN

X

INTERRUPTDEL

e

LASTCWC

X

LASTDIGITS

X

LASTOBSERVER

X

MALICIOUS

X

NETINTIME

X

OBSERVINGCALL

X

OBSLOCID

X

OBS_ATTRIB_ID

X

ORIGHOLDTIME

X

ORIGLOCID

X

ORIGLOGIN

X

ORIGREASON

RC

ORIG_ATTRIB_ID

X

PREFSKILLLEVEL

e

QUEUETIME

X

RINGTIME

X

ROW_DATE

X

ROW_TIME

X

SEGMENT

X

SEGSTART

X

SEGSTART_UTC

X

SEGSTOP

X

SEGSTOP_UTC

X

SEQNUM

X

SPLIT1

X

SPLIT2

X

SPLIT3

X

TALKTIME

X

TENANT

X

TKGRP

X

TRANSFERRED

X

UCID

X

UUI_LEN

X

VDN2-9

X