The GNONACWOUT item is included in the following database tables:
Split/skill tables
The number of greatest need agents who are currently in ACW for this split/skill and on outbound extension calls. These greatest need agents are also counted in INACW. GNONACWOUT includes agents who are making extension calls while in ACW that is associated with split/skill ACD calls and while in ACW that is not associated with an ACD call. The GNONACWOUT item is available on Avaya communication servers with EAS.
