The I_ACDOTHERTIME item is included in the following database tables:
Split/skill tables
The length of time during the collection interval that agents spent in the OTHER state with a split/skill ACD call on hold. Instances of the OTHER state include, dialing an outgoing call, a ringing extension call, or having calls on hold and with no other state selected.
This is a cumulative item.
Agent tables
The length of time during the collection interval that the agent spent in the OTHER state with at least one split/skill or direct agent ACD call on hold. Instances of the OTHER state include, dialing an outgoing call, a ringing extension call, or having calls on hold and with no other state selected.
