SHORTCALLS

Last Updated : Aug 24, 2022 |

The SHORTCALLS item is included in the following database tables:

Trunk group tables

The number of inbound and outbound calls that occupied a trunk in the trunk group for less than 2 seconds and that did not queue to a split/skill, forward to a split/skill, get answered by an agent, get a forced busy or forced disconnect from the communication server, or produce a trunk failure or maintenance busy. SHORTCALLS includes both inbound and outbound calls. Therefore, OTHERCALLS and O_OTHERCALLS may each include some SHORTCALLS.

This is a cumulative item.

Trunk tables

The number of inbound and outbound calls that occupied a trunk for less than 2 seconds and that did not queue to a split/skill, forward to a split/skill, get answered by an agent, get a forced busy or forced disconnect from the communication server, or produce a trunk failure or maintenance busy. SHORTCALLS includes both inbound and outbound calls. Therefore, OTHERCALLS and O_OTHERCALLS may each include some SHORTCALLS.

This is a cumulative item.