CWC1 through CWC5

Last Updated : Aug 18, 2022 |

The CWC1 through CWC5 items are included in the following database tables:

Call record tables

The first, second, third, fourth, or fifth Call Work Code entered by an agent for the Call Segment.

Items CWC1 through CWC5 are supported by the Multiple Call Work Codes per Call Record feature.

This is a row identifier item.