The O_ACDCALLS item is included in the following database tables:
Split/skill tables
The number of ACDCALLS that are placed by an adjunct (outbound predictive dialing). O_ACDCALLS includes DA_ACDCALLS. The O_ACDCALLS item is available with the ASAI feature.
This is a cumulative item.
Agent tables
The number of ACDCALLS and DA_ACDCALLS that are placed by an adjunct (predictive dialing). The O_ACDCALLS item is available with the ASAI feature.
This is a cumulative item.
Trunk group tables
The number of OUTCALLS from this trunk group that are offered by an adjunct to one or more splits/skills and were answered by an agent. The O_ACDCALLS item is available with the ASAI feature.
This is a cumulative item.
Trunk tables
The number of OUTCALLS from this trunk that are offered by an adjunct as split/skill or direct agent ACD calls and were answered by an agent. The O_ACDCALLS item is available with the ASAI feature.
