The I_DA_ACWTIME item is included in the following database tables:
Split/skill tables
The length of time that agents spent in ACW for direct agent ACD calls that queued through this split/skill. I_DA_ACWTIME is a subset of I_OTHERTIME. The I_DA_ACWTIME is available with the ASAI or EAS feature.
This is a cumulative item.
Agent tables
The length of time during the collection interval that the agent was doing ACW that was associated with direct agent ACD calls. The I_DA_ACWTIME item is available with the ASAI or EAS feature.
