SKILLCALLS1 through SKILLCALLS3

Last Updated : Aug 24, 2022 |

The SKILLCALLS1 through SKILLCALLS3 items appear in the following database tables:

VDN tables

The number of calls that are answered by agents in each VDN skill preference. The SKILLCALLS1 through SKILLCALLS3 items are available with the EAS feature.

This is a cumulative item.