O_ACWTIME

Last Updated : Aug 22, 2022 |

The O_ACWTIME item is included in the following database tables:

Split/skill tables

The duration of all ACW that is associated with O_ACDCALLS. O_ACWTIME is included in ACWTIME. The O_ACWTIME item is available with the ASAI feature.

This is a cumulative item.

Agent tables

The duration of all ACW that is associated with O_ACDCALLS. O_ACWTIME is included in ACWTIME. The O_ACWTIME item is available with the ASAI feature.

This is a cumulative item.