The RSV_LEVEL item is included in the following database tables:
Agent tables
RSV_LEVEL provides an indication of whether the skill assigned to the agent is a non-reserve or a reserve level skill. 0 is for a non-reserve skill, 1 is for a reserve level 1 skill, and 2 is for a reserve level 2 skill.
RSV_LEVEL is available with Advocate Service Level Supervisor.
