The TI_AUXTIME10 through 99 items are available if you purchased the expanded AUX reason codes feature.
The TI_AUXTIME10 through TI_AUXTIME99 items appear in the following database tables:
Agent tables
The length of time that the agent spends in AUX with reason codes of 10 through 99. “TI_” time is stored for the split/skill in which the agent has been logged in the longest. “TI_” needs to be summed across the splits/skills that the agent may log into in case the logon order changes during the collection interval. The TI_AUXTIME10 through TI_AUXTIME99 items are available on Avaya communication servers with the EAS feature.
