Split/skill tables

The time during the collection interval that Reserve Level 1 agents were on ACD calls for this skill. I_ACDTIME_R1 includes time on outgoing ACD calls placed by an adjunct. Reserve Level 1 agents will continue to accumulate I_ACDTIME_R1 if the skill returns to Normal while an ACD call is active.

I_ACDTIME_R1 is available with Advocate Service Level Supervisor.

This is a cumulative item.