The GNONACWIN item is included in the following database tables:
Split/skill tables
The number of greatest need agents who are currently in ACW for this split/skill and on inbound extension calls. These greatest need agents are also counted in INACW. GNONACWIN includes agents who are receiving extension calls while in ACW that is associated with split/skill ACD calls and while in ACW that is not associated with an ACD call. The GNONACWIN item is available on Avaya communication servers with EAS.
