Agent tables
The length of time that the agent spends in AUX work. When an agent is in AUX work in multiple splits/skills, this time is recorded in each split/skill in which the agent is in AUX.
Reserve Agents only accumulate I_AUXTIME when the skill is in overload 1, or when a reserve agent goes from active to standby I_AUXTIME stops accumulating and I_AUXSTBYTIME starts accumulating for that agent.
I_AUXTIME includes I_AUXINTIME and I_AUXOUTTIME. I_AUXTIME does not include I_AUXSTBYTIME.
This is a cumulative item.
