Agent tables
The type, p for primary or s for secondary, of the first skill to which the agent logged in. The SKILLTYPE item is available with the EAS feature.
On Avaya communication servers with the EAS feature, skill level 1 is represented by p, skill level 2 is represented by s, and skill levels 3 through 16 are blank. Users of more than two skill levels should use the SKLEVEL items instead of SKILLTYPE.
In the agent tables, SKILLTYPE is a real-time item.
This is an administrative item.
