The I_ACDAUXINTIME item is included in the following database tables:
Split/skill tables
The length of time during the collection interval that agents were talking on AUXIN calls with a split/skill ACD call on hold where SPLIT is OLDEST_LOGON.
This is a cumulative item.
Agent tables
The length of time during the collection interval that the agent spent talking on AUXIN calls with at least one split/skill or direct agent ACD call on hold. For agents in multiple splits/skills, this time is recorded in the record in which SPLIT is OLDEST_LOGON.
