Split/skill tables

On communication servers with the Vectoring feature, MEDCALLS is the number of ACDCALLS with medium priority that are answered by agents in the split/skill. For example, answered calls that are queued to the split/skill with medium priority by a “queue to” or “check” vector command. MEDCALLS includes calls that are queued to a split/skill with no priority using the “route to” or “messaging split” vector commands, calls that queued directly to a non-vector-controlled split with no priority, and calls that intraflowed to a split/skill with no priority.

On communication servers without the Vectoring feature, MEDCALLS is the number of ACDCALLS with the priority set to yes that are answered by agents in the split/skill.

This is a cumulative item.