The R2OTHERSTBY item is included in the following database tables:
Split/skill tables
R2OTHERSTBY is the number of Reserve 2 Agents who are logged in and in standby because the skill is Normal. The number of Reserve Level 2 Agents in R2OTHERSTBY is not included in R2OTHER, R2STAFFED or STAFFED.
R2OTHERSTBY is available with Advocate Service Level Supervisor.
