The Agent Trace database item descriptions are historical items that apply specifically to the Agent Trace (ag_actv) table.
Database item |
Column type |
Length |
ACD (index) |
smallint |
2 bytes |
AGT_RELEASED |
char(1) - ASCII text string |
1 byte |
ASSIST_ACTV |
char(1) - ASCII text string |
1 byte |
ATTRIB_ID |
char(20) - alphanumeric string |
20 bytes |
AUXREASON |
smallint |
2 bytes |
CALLER_HOLD |
char(1) - ASCII text string |
1 byte |
CALLING_II |
char(2) - ASCII text string |
2 bytes |
CALLING_PTY |
char(24) - ASCII text string |
24 bytes |
CONFERENCE |
char(1) - ASCII text string |
1 byte |
DIGITS_DIALED |
char(16) - ASCII text string |
16 bytes |
DIRECTION |
smallint |
2 bytes |
DURATION |
integer |
4 bytes |
EVENT_TIME |
integer |
4 bytes |
EXT_CALL_ORIG |
char(1) - ASCII text string |
1 byte |
INTERRUPTED |
char(1) - ASCII text string |
1 byte |
KEYBD_DIALED |
char(1) - ASCII text string |
1 byte |
LOC_ID |
smallint |
2 bytes |
LOGID (index) |
char(16) - ASCII text string |
16 bytes |
LOGOUTREASON |
smallint |
2 bytes |
MCT |
char(1) - ASCII text string |
1 byte |
RECONNECT |
char(1) - ASCII text string |
1 byte |
ROW_DATE (index) |
date - Informix date |
4 bytes |
SPLIT |
smallint |
2 bytes |
STARTTIME |
smallint |
2 bytes |
STARTTIME_UTC |
integer |
4 bytes |
TENANT |
integer |
4 bytes |
TRANSFERRED |
char(1) - ASCII text string |
1 byte |
UCID |
char(20) - alphanumeric string |
20 bytes |
WMODE_SEQ |
smallint |
2 bytes |
WORKCODE |
char(16) - ASCII text string |
16 bytes |
WORKMODE |
smallint |
2 bytes |
