Split/skill tables

The number of calls offered to this split/skill that do not abandon and are not answered by an ACD agent for this split/skill. OTHERCALLS includes forced busy calls, forced disconnect calls, outflow calls and other calls with unknown disposition. This is a cumulative item.

Trunk group tables

The number of INCALLS carried by this trunk group that are not answered as split/skill or direct agent ACD calls or do not abandon. These include forced busy calls, forced disconnect calls, calls that are connected to a non-ACD destination, short inbound calls, calls that outflowed off the communication server, and calls with unknown dispositions. OTHERCALLS includes BUSYCALLS, DISCCALLS, SHORTCALLS, and CONNECTCALLS. OTHERCALLS = INCALLS - ACDCALLS - ABNCALLS.

This is a cumulative item.

Trunk tables

The number of INCALLS carried by this trunk that are not answered as split/skill or direct agent ACD calls or do not abandon. These include forced busy calls, forced disconnect calls, calls that are connected to a non-ACD destination, short inbound calls, and calls with unknown dispositions. OTHERCALLS includes BUSYCALLS, DISCCALLS, SHORTCALLS and CONNECTCALLS. OTHERCALLS = INCALLS - ACDCALLS - ABNCALLS

This is a cumulative item.

Vector tables

The number of INCALLS that are redirected out of the vector, given a busy signal, or are disconnected. OTHERCALLS includes BUSYCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS = INCALLS - ACDCALLS - ABNCALLS

This is a cumulative item.

VDN tables

The number of calls that are given a forced busy, forced disconnect, or outflowed from the communication server, and non-ACD calls that are answered (CONNECTCALLS). OTHERCALLS includes BUSYCALLS, CONNECTCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS = INCALLS - ACDCALLS - ABNCALLS

This is a cumulative item.