Split/skill tables

The number of ACDCALLS with high priority that are answered by agents in this split/skill, for example, answered calls that are queued to the split/skill with high priority by a “queue to” or “check” vector command. This includes calls that are queued to a split/skill with priority using the “route to” or “messaging split/skill” vector commands, and calls that queued directly to a split/skill with priority. Priority in these cases is determined by the class of restriction of the originator, which is an agent, an extension, a trunk group or a VDN. The HIGHCALLS item is available with the Vectoring feature.

This is a cumulative item.