Split/skill tables

The communication server-calculated EWT for calls that are queued at low priority in this split/skill. The EWT is an estimate of how long a caller will wait in queue at LOW priority until being served. Time that is spent ringing at the agent is not included in this estimate. EWT and ASA should not be expected to match. ASA gives a historical perspective, whereas EWT changes constantly to match the current conditions on the communication server, such as queue length and staffing changes. The EWTLOW item is available on Avaya communication servers with the Vectoring feature.

This is a status item.