Split/skill tables
The communication server-provided rolling average speed of answer for this split/skill. The communication server sends this value to CMS whenever the value changes on the communication server, such as when a call is answered. EWT and ASA should not be expected to match. ASA gives a historical perspective, while EWT changes constantly to match current conditions, such as queue length and staffing changes. The ASA item is available on Avaya communication servers with the Vectoring feature.
This is a status item.
