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The RINGCALLS item is included in the following database tables:
The number of split/skill calls that rang at agent positions. RINGCALLS includes NOANSREDIR.
This is a cumulative item.
The number of split/skill and direct agent ACD calls that rang at the agent's position. RINGCALLS includes NOANSREDIR.
The number of split/skill and direct agent ACD calls that rang at agent positions.
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