The AUXINCALLS item is included in the following database tables:
Split/skill tables
The number of inbound extension calls that are received by agents while they are in AUX or AVAILABLE, or while the agents have an ACD, AUXIN, or AUXOUT call on hold. AUXINCALLS are recorded in the SPLIT that is the OLDEST_LOGON for agents in multiple splits/skills.
This is a cumulative item.
Agent tables
The number of inbound extension calls that are received by agents while they are in AUX or AVAILABLE, or while the agents have an ACD, AUXIN, or AUXOUT call on hold. AUXINCALLS are recorded in the SPLIT that is the OLDEST_LOGON for agents in multiple splits/skills.
