The O_ACDTIME item is included in the following database tables:
Split/skill tables
The talk time of all O_ACDCALLS. O_ACDTIME does not include HOLDTIME. O_ACDTIME is included in ACDTIME. The O_ACDTIME item is available with the ASAI feature.
This is a cumulative item.
Agent tables
The talk time of all O_ACDCALLS. O_ACDTIME does not include HOLDTIME. O_ACDTIME is included in ACDTIME. The O_ACDTIME item is available with the ASAI feature.
