Agent report tables
The agent's service role for the split. Valid values for ROLE are:
ROLE values |
Definition |
Allocated |
Percent allocated agent whose skill level is 1 through 16 |
Backup |
Skill level agent whose skill level is 1 through 16 and for whom this skill is not the top skill |
Reserved |
Agent whose skill level is R1 or R2 for this particular skill |
Roving |
Non-EAS agent or greatest need EAS agent whose skill level is 1 through 16 |
Top |
Skill level agent for whom this skill is the first-administered, highest level 1 through 16 |
The ROLE item is available on Avaya communication servers with the EAS feature.
This is a status item.
