The TRANSFERRED item is included in the following database tables:
Split/skill tables
The number of ACDCALLS that are transferred to another destination. TRANSFERRED includes all split/skill calls that are transferred.
This is a cumulative item.
Agent tables
The number of calls that the agent transferred to another destination. TRANSFERRED includes all calls that are transferred.
This is a cumulative item.
Trunk group tables
The number of calls that the agent transferred to another destination. TRANSFERRED calls include both inbound and outbound calls. Therefore, OTHERCALLS and O_OTHERCALLS may each include some TRANSFERRED. TRANSFERRED includes all calls that are transferred.
This is a cumulative item.
VDN tables
The number of calls that are transferred to another destination. TRANSFERRED includes all of the VDN calls that are transferred.
This is a cumulative item.
Agent trace tables
An indication of whether the answering agent initiated a transfer for this call. Valid values for TRANSFERRED are 0, which means that “no” transfer was initiated, and 1, which means that “yes” a transfer was initiated. TRANSFERRED includes all calls that are transferred.
Call record tables
An indication of whether the answering agent initiated a transfer for this call. Valid values for TRANSFERRED are 0, which means that “no” transfer was initiated, and 1, which means that “yes” a transfer was initiated. TRANSFERRED includes all calls that are transferred.
