The TINACW item is included in the following database tables:
Split/skill tables
The number of top agents who are logged into the skill and in ACW for ACD calls to the skill. This includes top agents who are on ACWIN or ACWOUT calls and agents who are in ACW that is not associated with an ACD call. TINACW includes TONACWIN and TONACWOUT. The TINACW item is available with the EAS feature.
