OLDESTCALL (real-time)

Last Updated : Aug 22, 2022 |

The OLDESTCALL item is included in the following database tables:

Split/skill tables

The number of seconds that the oldest split/skill ACD call has waited in queue or ringing.

This is a status item.

VDN tables

The number of seconds that the oldest call has waited in this VDN.

This is a status item.