The Split/Skill database items for the Reserve Agent Work Time Tracking feature are:
I_ACDTIME_R1 |
I_OTHERTIME_R1 |
I_AUXSTBYTIME_R1 |
I_ACDTIME_R2 |
I_OTHERTIME_R2 |
I_AUXSTBYTIME_R2 |
I_ACWTIME_R1 |
I_AUXTIME_R1 |
R1OTHERSTBY |
I_ACWTIME_R2 |
I_AUXTIME_R2 |
R2OTHERSTBY |
I_RINGTIME_R1 |
I_OTHERSTBYTIME_R1 |
R1INAUXSTBY |
I_RINGTIME_R2 |
I_OTHERSTBYTIME_R2 |
R2INAUXSTBY |
The Agent database items for the Reserve Agent Work Time Tracking feature are:
RSV_LEVEL
I_OTHERSTBYTIME
I_AUXSTBYTIME
Note:
The Reserve Agent Work Time Tracking feature database items are available in Avaya Business Advocate Service Level Supervisor working with CMS.
For more information, see Dictionary of CMS database items.
