hsplit |
Split/Skill data for each intrahour interval |
dsplit |
Split/Skill data summarized by day |
wsplit |
Split/Skill data summarized by week |
msplit |
Split/Skill data summarized by month |
hagent |
Agent data for each intrahour interval |
dagent |
Agent data summarized by day |
wagent |
Agent data summarized by week |
magent |
Agent data summarized by month |
htkgrp |
Trunk group data for each intrahour interval |
dtkgrp |
Trunk group data summarized by day |
wtkgrp |
Trunk group data summarized by week |
mtkgrp |
Trunk group data summarized by month |
htrunk |
Trunk data for intrahour interval |
dtrunk |
Trunk data summarized by day |
wtrunk |
Trunk data summarized by week |
mtrunk |
Trunk data summarized by month |
hvector |
Vector data for each intrahour interval |
dvector |
Vector data summarized by day |
wvector |
Vector data summarized by week |
mvector |
Vector data summarized by month |
hvdn |
VDN data for each intrahour interval |
dvdn |
VDN data summarized by day |
wvdn |
VDN data summarized by week |
mvdn |
VDN data summarized by month |
hcwc |
Call work code data for each intrahour interval |
dcwc |
Call work code data summarized by day |
wcwc |
Call work code data summarized by week |
mcwc |
Call work code data summarized by month |
call_rec |
Call record data |
d_secs |
The number of seconds in the daily data collection period |
m_secs |
The number of seconds in the monthly data collection period |
w_secs |
The number of seconds in the weekly data collection period |
arch_stat |
The status of archiver executions |
customer_log |
The customer error log data |
agroups |
Agent group definitions |
synonyms |
Dictionary synonyms |
acd_shifts |
Shift times and maximum agents logged in for each shift |
dbitems |
Dictionary standard and custom database items, constants, and calculations |
f_cday |
Forecast current day configuration data by split/skill |
f_cdayrep |
Current day forecast data by split/skill |
haglog |
Agent login and logout information |
ag_actv |
Agent activity trace data |
agex |
Agent exceptions |
fullex |
Disk full exceptions |
spex |
Split/skill exceptions |
tgex |
Trunk group exceptions |
vecex |
Vector exceptions |
vdnex |
VDN exceptions |
linkex |
Link down exceptions |
mctex |
Malicious call trace exceptions |
