Split/Skill tables

The time during the collection interval that Reserve Level 2 agents were in AUX in this skill while the skill was in overload 2. Includes all AUX time including time on extension calls from the AUX state. Unlike I_AUXTIME, this item is not broken down into separate items for call direction, or reason codes. If the skill goes from overload 2 to overload 1 the agent will stop accumulating I_AUXTIME_R2 and start accumulating I_AUXSTBYTIME_R2.

I_AUXTIME_R2 is available with Advocate Service Level Supervisor.

This is a cumulative item.