I_AUXINTIME

Last Updated : Aug 17, 2022 |

The I_AUXINTIME item is included in the following database tables:

Agent tables

The length of time during the collection interval that the agent was in AUX work or AVAILABLE and on an inbound extension call. I_AUXINTIME includes the length of time when an ACD, AUXIN, or AUXOUT call is on hold and the time the agent is on inbound extension calls and SPLIT is the OLDEST_LOGON. I_AUXINTIME includes I_ACDAUXINTIME but does not include the time these calls spent on hold.

This is a cumulative item.

Split/Skill tables

The time during the collection interval that agents were in AUX work or AVAILABLE and on an inbound extension call. I_AUXINTIME includes the length of time when an ACD, AUXIN, or AUXOUT call is on hold and the time the agent is on inbound extension calls. I_AUXINTIME includes I_ACDAUXINTIME but does not include time inbound extension calls spent on hold.

This is a cumulative item.