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The ACDCALLS_R1 item is included in the following database tables:
The number of ACDCALLS calls that are answered by a Reserve 1 Agent in the split/skill.
This is a cumulative item.
The number of ACDCALLS that are queued to SPLIT and answered by this Reserve 1 Agent in this SPLIT.
The number of ACDCALLS that are answered by a Reserve 1 Agent as a split/skill ACD call.
The number of ACDCALLS that are answered by a Reserve 1 Agent.
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