Split/skill tables

The number of ACDCALLS during the collection interval that are answered in each of the service level increments PERIOD1 through PERIOD9 as defined on the Call Center Administration: Split/Skill Call Profile window. ACDCALLSACC10 is the number of calls answered after the last increment PERIOD9. If call profiles are not set, then the data is stored in the first interval (ACDCALLSACC1).

This item is cumulative across all skills that experienced the abandoned call. Thus, this variable is stored for the skill in which the abandon occurred, will reflect the accumulated time the call spent in all skills that experienced the abandoned call.