Split/skill tables

The length of time during the collection interval that agents were in AUX for reason code 0 in this split/skill. This includes time on extension calls from this AUX state. For communication servers with AUX reason codes active, this represents time agents spent in “system” AUX. For communication servers without the EAS feature and AUX reason codes active and prior to R5, I_AUXTIME0 is the same as I_AUXTIME.

This is a cumulative item.