The AGSURPPREFCALLS item appears in the following tables:
Split/skill tables
The number of calls delivered to preferred agents in the skill upon agent surplus condition. A preferred agent is an agent with a skill level for the skill matches the level specified in the check vector command.
This is a cumulative item.
VDN tables
The number of calls delivered to preferred agents via the VDN upon agent surplus condition. A preferred agent is an agent with a skill level for the skill matches the level specified in the check vector command.
