The PREFERENCE item is included in the following database tables:
Agent tables
An indication of the agent's call handling preference. Valid values for PREFERENCE are blank, LVL (service level), NEED (greatest need), PCNT (percent allocation). The PREFERENCE item is available on Avaya communication servers with the EAS feature.
This is a administrative item.
Agent Login/Logout tables
An indication of the agent's call handling preference. Valid values for PREFERENCE are blank, LVL (service level), NEED (greatest need), PCNT (percent allocation). The PREFERENCE item is available on Avaya communication servers with the EAS feature. This is an administrative item.
