Trunk group tables
The number of incoming calls that are carried by the trunk group during the busy hour and are not answered or abandoned as ACD calls. BH_OTHERCALLS includes extension in calls, calls forced busy or disconnected, calls that outflowed off the communication server, short inbound calls, and inbound calls of unknown disposition. BH_OTHERCALLS includes BH_BUSYCALLS and BH_DISCCALLS.
This is a busy hour item.
