The CALLING_II item is included in the following database tables:
Agent trace tables
The Information Indicator (II) digits that are associated with the call. These digits are a two-digit string that is provided by ISDN PRI to indicate the type of originating line of the caller. These digits supply information about the originator location, for example, pay phone, hospital, or prison. The column is blank if the call does not contain II digits.
Call record tables
The Information Indicator (II) digits that are associated with the call. These digits are a two-digit string that is provided by ISDN PRI to indicate the type of originating line of the caller. These digits supply information about the originator location, for example, pay phone, hospital, or prison. The column is blank if the call does not contain II digits.
