The GNDA_ONACD item is included in the following database tables:
Split/skill tables
The number of greatest need agents who are currently on direct agent ACD calls. GNDA_ONACD is a subset of GNOTHER. The total number of greatest need agents on split/skill and direct agent ACD calls equals GNONACD plus GNDA_ONACD. The GNDA_ONACD item is available on Avaya communication servers with the ASAI or EAS feature.
