LOC_ID

Last Updated : Aug 22, 2022 |

The LOC_ID item is included in the following database tables:

Agent tables

The equipment location ID that is associated with a particular agent. This is the location ID of the terminal the agent is logged into. It is associated with a port network location ID on the communication server.

The LOC_ID is 0 if multiple locations are not enabled. A location ID is not assigned to an agent until that agent logs into a terminal. An agent may have multiple LOC_IDs if the agent logs into multiple terminals with different locations.

Agent Login/Logout table

The equipment location ID that is associated with a particular agent. This is the location ID of the terminal the agent is logged into. It is associated with a port network location ID on the communication server.

The LOC_ID is 0 if multiple locations are not enabled. A location ID is not assigned to an agent until that agent logs into a terminal. An agent may have multiple LOC_IDs if the agent logs into multiple terminals with different locations.

This is an administrative item.

Agent Trace table

The equipment location ID that is associated with a particular agent. This is the location ID of the terminal the agent is logged into. It is associated with a port network location ID on the communication server.

The LOC_ID is 0 if multiple locations are not enabled. A location ID is not assigned to an agent until that agent logs into a terminal. An agent may have multiple LOC_IDs if the agent logs into multiple terminals with different locations.

This is an administrative item.

Trunk tables

The communication server location ID that is associated with the trunk. The location ID is not directly assigned to a trunk but rather is assigned to a port network location on the communication server. Each trunk whose equipment location belongs to a specific port network will be associated with that port network's location ID.

The LOC_ID is 0 if multiple locations are not enabled. A location ID is not assigned to an agent until that agent logs into a terminal. An agent may have multiple LOC_IDs if the agent logs into multiple terminals with different locations.

This is an administrative item.