The ANSTIME item is included in the following database tables:
Split/skill tables
The length of time that is spent by callers in queue or ringing before an agent answers the call.
This is a cumulative item.
Vector tables
The length of time that split/skill and direct agent ACD calls waited while vector steps are executed, in queue, and ringing before an agent answers the call. ANSTIME includes RINGTIME.
This is a cumulative item.
VDN tables
The length of time that split/skill and direct agent ACD calls waited while vector steps are executed, in queue, and ringing before an agent answers the call. ANSTIME includes RINGTIME.
