Agent tables

The length of time that the agent spends in AUX with reason codes of 1 through 9. “TI_” time is stored for the split/skill in which the agent has been logged in the longest. “TI_” needs to be summed across the splits/skills that the agent may log into in case the logon order changes during the collection interval. The TI_AUXTIME1 through TI_AUXTIME9 items are available on Avaya communication servers with the EAS feature.

This is a cumulative item.