The CONNECTCALLS item is included in the following database tables:
Trunk group tables
The number of INCALLS that are answered at a station and are not split/skill or direct agent ACD calls.
This is a cumulative item.
VDN tables
The number of non-ACD INCALLS that are delivered to a station extension (other than a VDN or direct agent login ID) by a “route to” or “adj rout link” vector command and that do not abandon. CONNECTCALLS includes ANSCONNCALLS1 through ANSCONNCALLS10.
