CONNECTCALLS

Last Updated : Aug 18, 2022 |

The CONNECTCALLS item is included in the following database tables:

Trunk group tables

The number of INCALLS that are answered at a station and are not split/skill or direct agent ACD calls.

This is a cumulative item.

VDN tables

The number of non-ACD INCALLS that are delivered to a station extension (other than a VDN or direct agent login ID) by a “route to” or “adj rout link” vector command and that do not abandon. CONNECTCALLS includes ANSCONNCALLS1 through ANSCONNCALLS10.

This is a cumulative item.