SLVLABNSACC

Last Updated : Sep 29, 2022 |

The SLVLABNSACC item is included in the following database tables:

Split/skill tables

The number of ABNCALLS for which the time-to-abandon was less than or equal to the administered SERVICELEVEL for this split/skill.

This item is cumulative across all skills that experienced the abandoned call. Thus, this variable is stored for the skill in which the abandon occurred, will reflect the accumulated time the call spent in all skills that experienced the abandoned call.

VDN tables

The number of ABNCALLS for which the time-to-abandon was less than or equal to the administered SERVICELEVEL for this VDN.

This item is cumulative across all VDNs that experienced the abandoned call. Thus, this variable is stored for the VDN in which the abandon occurred, will reflect the accumulated time the call spent in all VDNs that experienced the abandoned call.