ACDAUXOUTCALLS

Last Updated : Aug 11, 2022 |

The ACDAUXOUTCALLS item is included in the following database tables:

Split/skill tables

The number of AUXOUTCALLS that agents in the split/skill placed with at least one split/skill ACD call for this split/skill on hold. On Avaya communication servers with multiple call handling and agents in multiple skills, the call is recorded for the skill of the last ACD call that the agent put on hold. ACDAUXOUTCALLS includes calls placed to transfer or conference the ACD call.

This is a cumulative item.

Agent tables

The number of AUXOUTCALLS that the agent placed with at least one split/skill or direct agent ACD call on hold. On Avaya communication servers with multiple call handling and agents in multiple skills, the call is recorded for the skill of the last ACD call that the agent put on hold. This includes calls that are placed to transfer or conference the ACD call.

This is a cumulative item.