The DA_ACWOCALLS item is included in the following database tables:
Split/skill tables
Number of outbound extension calls made by ACW agents, who entered that work mode as a result of direct agent calls from this split/skill. Requires a communication server with the ASAI or EAS feature for direct agent calling.
This is a cumulative item.
Agent tables
The number of outbound extension calls made by the ACW agent, who entered that work mode as a result of a direct agent call. Requires a communication server with the ASAI or EAS feature for direct agent calling. DA_ACWOCALLS includes DA_ACWOADJCALLS and DA_ACWOOFFCALLS.
