Call processing denial events (5000 - 5099)

Last Updated : Dec 08, 2021 |

Event Types 5000 - 5099 are a continuation of call processing-generated denial events, and are listed in the following table.

Table 1: Call processing denial events (5000 - 5099)

EventType

Event Description, as it is displayed on the event log (keyword)

Explanation

Event Data 1

Event Data 2

5000

Video bridge region mismatch

A signaling group belonging to a video bridge trunk had a network region that didn’t match the others.

0

IP address of sending Survivable Core Server

5001

H.323 OgDirMedia, dny xfer

Deny hold for transfer, hold, or conference if the call started as H.323 outgoing direct media call to a non-Communication Manager system and H.245 is not up yet.

0

IP address of sending Survivable Core Server

5002

RAI EndpointIdentifier

RAI EndpointIdentifier didn’t correspond to a UID we know of.

UID

Far-end IP address

5003

No suitable ETSI CCBS support

There is no suitable ETSI CCBS support administered for ETSI trunk link.

UID of station

B-channel UID

5004

Not valid PIN for SA9014

SA9014 feature cannot be activated since either the TODSL Release Interval field of the authentication code’s COR is blank or PIN is invalid.

UID

Call ID

5005

Manual locked station

SA9014 feature cannot be activated as the station is locked by manual station lock.

UID

Call ID

5006

Paging call hold denied

Paging call cannot be put on hold by user.

UID

Call ID

5007

RAC build failure

The administrator receives availability information from a video bridge but is unable to build an acknowledgement.

User ID of signaling group

IP address of far end

5008

SIP Alt Route Timer expiry

This event occurs when an Alternate Route Timer has expired before any non-provisional response is received.

Current PRI Signaling UID (UID Cur_psuid)

Current B-Channel UID (UID Cur_buid)

5009

HDE StatLock, Btn denied

Hot Desking Enhancement, on Station-Lock Feature button is not allowed.

Current user UID (Cur_user)

NULL

5010

SHRDMAP:Parsing Error

NOTIFY parsing failed.

Return code for parse failure.

Content length

5011

SHRDMAP:Invalid Body

Invalid NOTIFY Body

Return code for getting message buffer.

Content length

5012

SHRDMAP:Empty Body

Empty NOTIFY Body

Return code for getting message buffer.

Content length

5014

SHRDMAP:SUSER Insert Fail

Failure in inserting entry into Shared Map Table. NOTIFY values are not inserted successfully.

Shared Map UID

Operation Type

5015

SHRDMAP:DPM Insert Fail

Failure in inserting entries in Dial Plan but NOTIFY values are inserted successfully.

Shared Map UID

Operation Type

5016

SHRDMAP:SHM UID Not Found

This event occurs when an entry is not found in Shared Map Table.

Shared Map UID

Operation Type

5017

Conf/xfer on blast conf

On Blast Conference, transfer or conference is not allowed. SA8893 is enabled.

UID

Call ID

5018

SA8893 not enabled

SA8893 feature Green Bit is not enabled.

UID

Call ID

5019

HDE StatLock, FAC denied

Hot Desking Enhancement and On Station-Lock Feature Access Code is not allowed.

UID

Call ID

5020

SIP Replace:More Pty Cnt

SIP replacement is denied as count of party block in callr2 is full and there are no more slot left. Hence the call is dropped.

Bch UID of the replacing trunk

Party count of callr2

5021

SIP Replace:No Old Callr

This event occurs since INVITE with Replaces has failed, since there is no call record found of the old call.

UID

NA

5022

SIP Replace:New Orig Fail

This event occurs since INVITE with Replaces has failed due to the failure of new call origination.

UID

NA

5023

SIP Replace:Merge Failed

This error has occurred since INVITE with Replaces has failed due to the failure of merge call.

Bch UID of the replacing trunk

Return code for cm_merge failure.

5024

SIP Replace:OTRK Mrg Fail

This error has occurred since INVITE with Replaces has failed due to merge failure of old trunk.

UID

Return code for gm_merge failure.

5025

SIP Replace:NTRK Mrg Fail

This Error has occurred since INVITE with Replaces has failed due to merge failure of new trunk.

UID

Return code for gm_merge failure.

5026

No pub-unk# for SIPDivHdr

The public-unknown-numbering form has not been populated.

Station UID

Current B-Channel UID (UID Cur_buid)

5027

No pub-unk# for SIPDivHdr

The public-unknown-numbering screen for the station UID has not been populated.

UID of the station

The selected B-channel ID

5028

No pub-unk# for SIPDivHdr

The public-unknown-numbering form has not been populated.

Diverting UID

Current B-Channel UID (UID Cur_buid)

5029

ACB Activation Aborted

This event occurs since, the CC Exec Possible was received before feature timer for ACB timeout (8 sec) expired.

Callr2 Party Block UID

Principal termination UID

5030

Telcomtr btn psh ignored

No space left in pend_stims array. Larger buffer is needed to hold delayed stims. In this case, size of pend_stims[] in mem_rec needs to be increased by incrementing MAX_PEND_MTM_STIMS value.

UID

CID

5031

CMS VDN admin not allowed

CMS is not allowed to move a VDN or change skill preferences with policy routing table administered.

Vector or policy routing table number.

Index in VDN translation table.

5032

restore port failed

Port restoration failed during unmerge. Retry force un-registration.

Current user UID (Cur_user)

IP address

5033

hmm ess active qry faild

This event occurs due to failure of hmm SVR_ACTIVE query.

HMM query fail return code

Server active status

5034

Invalid MCT trunk group

Found invalid trunk group type in "MCT voice recorder trunk group" field on system-parameter features form.

UID

Status of SA9089 feature.

5035

NCR:Xfer/cnf drp inv fail

The Network Call Redirection invocation failed for station transfer or conference drop.

response type

response

5036

Call pickup of a VOA

Pickup for Call Pickup or TAAS. Pickup of call listening to a VOA is not allowed.

UID

Call ID

5037

IP Endpoint in bad state

The event occurs when IP endpoint is in bad state. Forcefully unregister the endpoints.

NA

NA

5038

No agent/skill pair avail

The event occurs when agent / split pair is not available since number of pairs have exhausted.

Index of the first free element of the grp_memb array.

Available agent/split pairs left in the system.

5040

ip version mismatch

The event occurs when CLAN IP version does not match the far end endpoint IP version.

index to the Su_ip_intf array containing v4 CLANs in this NR.

number of CLANs in the home LSP/ESS region.

5041

RTP IP version mismatch

The event occurs when IP version of near-end RTP address and far-end RTP address do not match.

Near-end IP address.

Far-end IP address.

5042

CTI App activation only

User in 3PCC request is not a simple UID.

UID

Call ID

5043

Invoking Station not DC

The event occurs when an Invoking station is not a domain controlled station.

UID

Call ID

5044

SIP station feature only

Request to change the Third Party Call Control (3PCC) state for operating on the SIP device is denied since only SIP station feature requests are accepted.

UID

Feature ID and Call ID root

5045

IP Ept needs expand ASN.1

The IP endpoint registering to administered extension needs to support the expanded ASN.1

UID

Feature ID

5046

TTR err Frcd agnt lo aux

TTR attachment failed when collect digits for the location or skill for forced agent logout or aux has been initiated from vector step.

UID

Call ID

5047

Max agent/skill pairs

Maximum agent/skill pair has reached. No more addition is allowed in agent skills feature.

UID

Call ID

5048

Chained Call Fwd active

Auto callback on a forwarded call is not allowed when chained call forward is enabled.

UID

Number of times call forward was used to route.

5049

TEAM PKUP: invalid CID

Invalid CID is received in INVITE FNU so deny team button pressing.

UID

Call ID

5050

Invalid Path Repl attempt

Path Replacement attempt is invalid.

UID

Incoming or outgoing ARS/AAR/UDP

5051

PR fail: Not Inc ARS/AAR

Path Replacement failed since the call was made using TAC dialing instead of AAR/ARS dialing.

UID

Trunk UID

5052

PR fail: Improper Admin

Path Replacement failed on account of improper administration.

Supplementary Service option in current B-channel user.

Administered path replacement

5053

MIS protocol error

A MIS application violated protocol by sending an RLTB or RFTB without an RTCS.

processor channel

Request full translation block (0x06)

5054

No conf/xfer ringing pty

For conference factory, a call must be answered before it is conferenced or transferred into an existing conference factory conference.

UID

Call ID

5055

Multiloc feature needed

Multiple locations feature is turned OFF.

Callr route block UID

Originating simple UID.

5056

Bad input for agent loc

The event occurs when location is incorrect for service observer.

originating simple UID.

Location.

5057

End-to-end signaling digit collection of extension failed when only FAC for activating service observing is present in vector step.

UID

Return code GM_ERR (0)

5058

Agent loc: No Admin

The event occurs when user attempts to activate service by location but entered a non-administered location.

Originating simple UID.

Location.

5059

CDR Resource Exhaustion

The event occurs when CDR resource has exhausted.

UID

Call ID

5060

Service observer no hold

Service observer is not allowed to hold, transfer or conference a call.

UID

Call ID

5061

annexh audit force unreg

The event occurs when audit for Annex H registration data sStoredData[] is failed.

NA

NA

5062

Port corrupt,call service

The error has occurred since station has a corrupted port due to conflicting data.

UID

Port

5063

Sup Assist tenant err

Agent does not have tenant calling permissions to call supervisor

UID

Call ID

5064

Qstats tenant err

Button push failed as agent does not have calling permissions to view the skill.

Current user UID (Cur_user)

Button appearance structure for values of call appearance or non-call appearance type button.

5065

DCC Activated

The (MLPP) Destination code control feature has been activated.

UID

UID

5067

DCC De-activated

The (MLPP) Destination code control feature has been deactivated.

UID

UID

5068

Restricted by DCC COS

The (MLPP) Destination code control feature is restricted by the COS settings for user.

UID

UID

5069

Trk Outgoing Budget admin

Trunk Group Outgoing Budget is blank or an active call count is hosed up. The Destination code control does not know what to do with the call.

UID

of trunk group or return code of group manager

Trunk group UID or Call count

5070

Deny Transfer by Cnf Host

Original ad-hoc conference host is not allowed to transfer the call.

UID

NCR operation value.

5071

ASAC: Trunk Budget blank

ASAC and DSN is enabled but outgoing budget is not administered on trunk form.

Group index

Call type – Incoming (1)/Outgoing (2)

5072

Atd vec deny grp in night

Attendant group is in night service but night service is blocked due to no active night console.

Current attendant group

Tenant number

5073

SIP OPTIM TG Meas Error

Warning: SIP station signaling is on a measured SIP trunk.

UID

NA

5074

BCMS skill pairs exceeded

Maxed out miscellaneous app BCMS agent/skill capacity.

Split number

Agent UID

5075

Trk call: Too Many Hops

Received too many hops in response to an outgoing call.

UID

0

5076

SIP XFER actv;XFER denied

Request to transfer the call denied, because a SIP endpoint has a transfer in progress.

UID

Transfer CID

5077

SO-Coach-In so-coach mod

SO Coach-Cannot toggle SO LO/LT modes while coaching is enabled.

UID

0

5078

SO-Coach-not reached agnt

Cannot activate Coaching until call connects to an agent.

UID

VOA playing or Converse active

5079

SO-Coach-already active

SO Coach-Another observer is already coaching.

UID

0

5080

SO-Coach-invalid no-talk

SO Coach-Cannot coach in SO No Talk mode.

UID

0

5081

Unsupported CMS release

CMS release read from PREC is no longer supported and was blanked out.

0

0

5082

Unsupported AAPC release

AAPC release read from PREC is not longer supported and was blanked out.

0

0

5083

SO-Coach-In conference

SO Coach-Cannot coach conferences.

UID

1

5084

SO-Coach-in wait-state

SO Coach-Cannot coach while in wait state.

UID

0

5085

SO-Coach-not serv-obsrvng

SO Coach-Cannot coach unless SO is active.

UID

0

5086

Invalid user

Invalid user to apply ICHT.

User len

Digit length

5087

Null far end IP

Far end rtp ip address is NULL.

UID

0

5088

Mismatched RAS port

Far end sends a short KARRQ with mismatched RAS port.

UID

IP address

5089

No public private entry

Station extension not in public or private tables.

UID

CID

5090

No call record

No call record for object call.

UID

BCH Orig UID

5091

Reconnection failure

Recon failure due to a trunk UID not being found.

UID

BCH TERM UID

5092

Reconnection BCH failure

Recon BCH exchange failure. Drop object recon call.

UID

CID

5093

Call reconstruction failure

Call reconstruction. Could not proceed.

Feature cause

in Avaya-cc-reason BYE or

SIP request method

BCH UID

5094

Call reconstruction failure

Call reconstruction. BYE without proper reason header.

CID

5095

Call reconstruction failure

Call reconstruction. Single leg complete.

CID

CID

5096

Call reconstruction failure

Call reconstruction. Single leg origination failure.

UID

CID

5097

Call reconstruction failure

Call reconstruction. Tandem tasks complete.

UID

CID

5098

Call reconstruction resource issues

Call reconstruction. 480 resource issue.

CID

of call that is to be reconstructed

or UID

CID

5099

Call reconstruction by attempt

Call reconstruction. BYE received on reconstruction attempt, likely from SM, thus call can not be reconstructed.

Status of call reconstruction

CID